At Immigration Lab, we are committed to providing a high standard of service. If you are unhappy with any aspect of our work, we encourage you to let us know as soon as possible. We take all complaints seriously and aim to resolve them promptly, fairly, and confidentially. You can raise your concerns by contacting us in writing or by email. We will acknowledge your complaint within 5 working days and provide a full response within 14 days of investigation. If you're not satisfied with the outcome, you may have the right to escalate the matter to the appropriate regulatory body.